Information
Welcome to focusandfrequency.co.uk, your trusted online shop for cameras, lenses, and speakers. As a newly formed business based in the United Kingdom, we're building on our success from other service industries to bring you fantastic products and service online. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success in capturing perfect moments and enjoying rich sound.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for technology and customer service. As focusandfrequency.co.uk, we're a small online business dedicated to offering high-quality cameras, lenses, and speakers. We pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. Here are some of the most common questions we receive.
What should I know about delivery before ordering?
We understand you're eager to receive your new camera, lens, or speaker. Delivery times can vary, and we aim to dispatch items as quickly as possible. Delivery costs are typically calculated at checkout, but we occasionally run promotions with included delivery. We use reputable delivery services to ensure your items arrive safely. focusandfrequency.co.uk is a new, exciting venture, but our team has extensive experience in customer satisfaction from our established businesses.
How do I choose the right camera for my needs?
Choosing the perfect camera depends on your intended use. Consider factors like sensor size (APS-C, Full Frame), video capabilities, preferred lens types, and your budget. For beginners, mirrorless cameras often offer a great balance of features and ease of use. Feel free to contact us for personalised advice.
Do you offer international shipping?
Currently, focusandfrequency.co.uk primarily ships within the United Kingdom. We are always evaluating options to expand our reach, so please check back for updates on international shipping availability or contact us directly if you have a specific request.
Do you have a physical store?
focusandfrequency.co.uk operates exclusively as an online webshop, allowing us to offer competitive prices and a wide selection from the comfort of your home. We do not have a physical retail location.
What is your policy on returns and warranties?
All items sold by focusandfrequency.co.uk are sourced directly from the wholesale importers and are delivered directly to the customer, they come with a full manufacturer's warranty, ensuring peace of mind. In the unlikely event of a defect, items are returnable. We require defects to be reported within 24 hours of delivery so we can process your return efficiently.
Are lenses compatible with my camera, and can speakers be paired?
Lens compatibility is a common and important question! Camera lenses are designed for specific camera mounts and brands (e.g., Canon EF, Nikon F, Sony E, Micro Four Thirds). Always check the product description for compatibility with your camera model. Regarding speakers, many modern speakers, especially wireless ones, can be paired together for stereo sound or multi-room audio. Check the product specifications for details on pairing capabilities.
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards (Visa, Mastercard, American Express) and popular online payment services like PayPal. All transactions are processed securely to protect your financial information.
How can I contact customer support?
Our customer support team is ready to assist you. You can reach us via email at focusandfrequency@gmail.com
We aim to respond to all enquiries within 24 working hours.
Ready to capture your perfect moments?
This is where your journey into high-quality photography and superior sound begins. Get to know focusandfrequency.co.uk, understand our commitment to quality, and experience great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story from Milton Keynes. Let's explore our range.